Looking for an HVAC Contractor in Chapel Hill, NC? Ask These Questions

Asking the right questions when hiring an HVAC contractor in Chapel Hill, NC, helps you find a reputable and reliable service tech. A dependable HVAC company will respond to your queries using simple terms. Here are seven questions to ask:

How Long Have You Been in the HVAC Industry?

It’s important to determine what experience your potential HVAC contractor has in HVAC installation, repair and maintenance. Companies with more experience and a long history in offering HVAC solutions have encountered many common issues.

It’s also crucial to evaluate their portfolio to determine the number of homeowners for whom they’ve worked. Check whether they have the expertise to solve common problems affecting HVAC components in your area.

Is Your Company Licensed?

A license proves that the contractor has the requisite skills and knowledge to complete any HVAC task. Every area has its licensing requirements, but experience is the most basic aspect.

Check whether the contractor has an EPA certification or any other certifications. The licenses and certifications will reveal whether the potential company excels at its job. Another indicator that the contractor is reliable is a membership in the trade association.

Do You Have a Physical Address?

It’s easy for an HVAC contractor to take advantage of the situation, particularly if you contact them online. However, hiring a contractor with a physical address assures you that they won’t disappear right after installation, maintenance or repair services. Be sure to determine whether the physical address is authentic.

HVAC companies with physical addresses tend to be in business for a long period, as well as have licenses, certification and insurance. Most contractors with no physical addresses are out to prey for unsuspecting clients and end up disappearing when you need them most.

Do You Have Liability Insurance?

All professional HVAC companies need to have liability insurance. The amount of coverage depends on their licenses. That’s why it’s always important to ask the potential HVAC contractor to provide details of their liability insurance.

Check whether the insurer has authority to provide liability coverage in your area. It’s also important to call the insurance company to verify the validity of the policy.

Do You Offer Service Guarantees?

Even if you’re dealing with the best HVAC contractor, mistakes can still occur. However, if you choose to hire a professional company, the losses from the errors won’t be your responsibility. Check whether the contractor has a money-back guarantee if things go wrong.

If their services come with a guarantee, peruse the fine print to make sure you understand everything. With this information, you’ll know when and if to demand a replacement. A service guarantee means that your contractor is comfortable and confident in what they do.

Which Brands Do You Use?

There are several brands that manufacture HVAC equipment. All of them have solutions to heat and cool your home, but the difference lies in noise output, energy efficiency and indoor air quality improvements.

Hiring a contractor with multiple equipment options helps you get the best unit for your needs. Remember that the efficiency of the installed unit will determine your comfort and satisfaction.

How Much Do You Charge?

Sometimes, it may be difficult to evaluate the cost of an AC repair before diagnosing the problem. However, a reliable HVAC contractor will give you an estimate, thus allowing you to prepare well. Inquire about the pricing methods and payment terms.

Ensure that you agree on the cost before the commencement of the project so you don’t end up in a dispute once the job is complete. With a price quote beforehand, you don’t have to worry about hidden fees or additional charges.

Don’t be afraid to ask any of the above questions before you hire an HVAC contractor. If you’ve been seeking a reputable HVAC company, contact us at Warren-Hay Mechanical for reliable HVAC maintenance, repair and installation services in Chapel Hill, NC.

Image provided by iStock

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